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Square

Product Design

2019 - 2021




Product Design

User Research

2019 - 2021




Product Design

User Research

2019 - 2021




Product Design

User Research

2019 - 2021




Product Design

User Research

I worked on a variety of projects at Square, including the

redesign of the Square Point of Sale app, the development

of new features for the Square Dashboard, the creation of

an onboarding experience for new merchants, and the

development of a mobile companionship app that allows

for inventory counting and line busting.

VISIT SQUAREUP.COM

Square for Retail Hero

Onboarding

THE CHALLENGE

Square for Retail's onboarding process is a complex and generic

flow shared by most of its verticals. It can only be completed on

a tablet, regardless of the platform the user started it on.

This has led to a high drop-off rate.

Square for Retail's onboarding process is a complex and generic

flow shared by most of its verticals. It can only be completed on

a tablet, regardless of the platform the user started it on.

This has led to a high drop-off rate.

Square for Retail's onboarding process is a complex and generic

flow shared by most of its verticals. It can only be completed on

a tablet, regardless of the platform the user started it on.

This has led to a high drop-off rate.

Square for Retail's onboarding process is a complex and generic

flow shared by most of its verticals. It can only be completed on

a tablet, regardless of the platform the user started it on.

This has led to a high drop-off rate.

A streamlined and engaging onboarding for all platforms.

THE SOLUTION

Progress tracking

Show users where they are in the onboarding process and save their progress.

Step-by-step instructions

Break the onboarding process down into smaller steps with clear instructions and supporting videos.

Engagement and access

Use visuals and interactive elements to engage users and make the onboarding process accessible on any platform.